Elite Color Printing - Site Terms & Conditions of Use

1. User's Acknowledgment and Acceptance of Terms

Shockwave Media & Graphics LLC ("Us" or "We") provides the www.elitecolorprinting.com site and various related services (collectively, the "site") to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Use"), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

These Terms of Use are effective as of 1/1/11. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.
As used in these Terms of Use, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

2. Shockwave Media & Graphics LLC. over / under run policy:

We withold the right to 5% over or under run on all of our products and shippment of those products. We normally deliver the amount of goods ordered and additonal quantities. The extra quantities are not billed to the client.

3. LIMITATION OF LIABILITY

In no event shall Shockwave Media & Graphics LLC. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Shockwave Media & Graphics LLC. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Shockwave Media & Graphics LLC. or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event will Elite Color Printing, Inc. be liable or responsible for damages or consequences arising from or related to your inappropriate, illegal or unauthorized use of the site or its content.

4. Description of Services

We make various services available on this site including, but not limited to Printing, Graphic Design, Web Design, Digital Media, Direct Mail and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access). We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

5. Production Turnaround

Standard Turnaround: Orders placed after 12:00 PM EST are not counted as part of the turnaround time. If the turnaround time is not specified at the time of order your order will be considered standard turnaround and will be charged accordingly, please note that the billing charges won't be reversed. Orders of rush production are non refundable once placed. There are no guarentees on production turnaround, we will give our best effor to meet the turnaround time selected at the time of purchase of your product. Expidited turnaround cannot be added to your order after the purchase it must be placed when your order is originally placed. All turnaround times are an estimation and estimated based on printing soley, adding extra features to your products such as folding, coating, scoring, etc may add additional days to the turnaround time.

6. Registration Data and Privacy

In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
You also grant us the right to disclose to third parties certain Registration Data about you. The information we obtain through your use of this site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

7. Conduct on Site

Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat, message board, file upload, software library, blog or other interactive service that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content -- including text, communications, software, images, sounds, data, or other information -- that:

a. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;

b. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;

c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;

d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or

f. impersonates any person or entity, including any of our employees or representatives.

We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the site. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this site. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. See "Use of Your Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else’s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability.

You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

8. Third Party Sites and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either expresses or implied.

9. Intellectual Property Information

Copyright (c) 1/1/11 Shockwave Media & Graphics LLC All Rights Reserved.
For purposes of these Terms of Use, "content" is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Shockwave Media & Graphics LLC and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See "Use of Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

The following are registered trademarks, trademarks or service marks of Shockwave Media & Graphics LLC or its Affiliates: Trademarks. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Shockwave Media & Graphics LLC or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Shockwave Media & Graphics LLC or its Affiliates.

10. Unauthorized Use of Materials

Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.

Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.

11. Disclaimer of Warranties

ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.

THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.

Through your use of the site, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandize and services and you.

WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THIS SITE, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY PRODUCTS, SERVICES, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THIS SITE FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.

Content available through this site often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized Shockwave Media & Graphics LLC spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this site for further information, which policies are incorporated by reference into these Terms of Use.

You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. RETURNS / REFUNDS

Any cancellation or compensation given to the customer will be refunded in a quick and timely manner at our descretion. Please allow up to 30 business days for the funds to be credited to your account.

Customer must notify Shockwave Media & Graphics LLC. within 3 business days of order acceptance to notify any defects, or mistakes in the ordered product or the claim will be denied. In order to receive replacement the customer must return complete 100% of the received product within 10 days (at their own expense) from the time when the ordered product delivery was accepted.

All charges and fees related to expedite or send printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for orders that are returned for any reason.

We will not accept any returns on our products, your prints will be unique to you and have no value to sell to another party. Once your product goes into production all sales are final.

13. CUSTOMER CONTENT

You hereby understand that all information, data, text, photographs, images, graphics, content, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Shockwave Media & Graphics LLC., are entirely responsible for all Content that you use from Shockwave Media & Graphics LLC. Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Shockwave Media & Graphics LLC. or any third party does not control posted by Customers and does not guarantee the accuracy, intergrity or quality of the Content Under no circumstances will Shockwave Media & Graphics LLC. be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

You acknowledge that Shockwave Media & Graphics LLC. does not pre-screen Content, but that Shockwave Media & Graphics LLC. and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Shockwave Media & Graphics LLC. may preserve Content and may also disclose Content if required to do so by law or in the good faith believe that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Shockwave Media & Graphics LLC., its users and the public.

14. GOVERNING LAW

This site (excluding any linked sites) is controlled by us from our offices within the Florida, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Florida, by accessing this site both of us agree that the statutes and laws of the State of Florida, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of Florida with respect to such matters.

Shockwave Media & Graphics LLC. is based in St. Petersburg, FL. and all transactions take place on Shockwave Media & Graphics LLC.'s servers located in St. Petersburg, FL.. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in St. Petersburg, FL. You agree to submit to the jurisdiction of Pinellas County FL. courts and agree that venue in these courts is proper in any such legal action or proceeding.

15. TRANSFER OF TITLE

You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any printed products to Shockwave Media & Graphics LLC.'s shipping carrier.

16. Indemnification

Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorney fees, that arise from your use or misuse of this site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

17. Security and Password

You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.

18. ELECTRONIC MANUSCRIPTS/IMAGES

It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. We are not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until we can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged to the client at our current rates. We do not store an archive of your works.

19. Participation in Promotions

From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.

20. ORDER APPROVAL

Please review your order and design prior to submitting. Effective 1/11/2011 Elite Color Printing will no longer accept changes to orders that have been placed unless we decide to make an acception in special circumstances.. We apologize for any inconvenience this may cause. Customer is fully responsible for final proof and layout approval prior to the printing process.

Shockwave Media & Graphics LLC. is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Color Shift, Finished Product Size. We only make changes to files based on the customers approval, we do not edit such things as grammar, spelling errors or typos.

21. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. Shockwave Media & Graphics LLC. is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes or any other reason outside industry standards.

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Shockwave Media & Graphics LLC is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork that is below standard specifications.

Shockwave Media & Graphics LLC is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output.

22. COLOR PROOFING & MATCHING

Shockwave Media & Graphics LLC. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK.

Application of UV Coating may effect or change the appearance of the printed colors. Shockwave Media & Graphics LLC. is not liable for the final color appearance of a UV product/s. Shockwave Media & Graphics LLC. reserves the right to change the paper quality and/or type at anytime, without notifying its customers.

23. DIGITAL PREPRES PROOFS

We use digital prepress proofs to verify that the customers artwork is correct before printing. Proofs must be returned to us marked "O.K." or "Revised Proof Required" by the customer. Until the proof is returned, no additional work will be performed on your design. We are not be responsible for undetected errors if:

Requests and changes of documents must be made by email to avoid accusations of mistakes.

24. ORDER CANCELLATION

Shockwave Media & Graphics LLC will be happy to help you cancel your order prior to Approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please allow up to 10 business days for the monies to be credited to your account.

Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once any form of production on our end has started. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services unless chosen at our descetion. We are not responsible for any duplicate orders that are placed on our web site due to misplacement of orders or misuse of our web site.

25. RE-ORDERS

We have a limited archive of customer files. If you place a reorder you will need to re-verify all the data in the proofs as being correct, we are not responsible for any changes or differences from your previous order it is up to you to verify that all the data is the same on the new set of proofs as the original order. All re-orders and re-prints must be verified by the client before the printing process begins.

26. ORDER SHIPPING AND DELIVERY

Shockwave Media & Graphics LLC. will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Shockwave Media & Graphics LLC. be liable for any consequential or damages resulting from any delay in shipment or delivery.

All Shockwave Media & Graphics LLC. customers agree not to hold Shockwave Media & Graphics LLC. liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Shockwave Media & Graphics LLC.'s direct control. Shockwave Media & Graphics LLC. shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Shockwave Media & Graphics LLC. will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

Shockwave Media & Graphics LLC. can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes.

27. SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Shockwave Media & Graphics LLC. is not responsible for 3rd party shipping errors, omissions or damaged shipments.

28. RMA POLICY (Return Merchandise Authorization):

Shockwave Media & Graphics LLC. guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact Shockwave Media & Graphics LLC.. for a reprint or other compensation. Shockwave Media & Graphics LLC. must be contacted in writing via online support or E-Mail within 3 business days of receiving your order. If products are deemed defective and we are at fault, one of the following resolution will be offered to the client:

1. You will need to return all of the merchandise recieved within 15 days of receiving your order, we will send out new merchandise to you at no cost to you at a standard production rate and shipping rate once we have deemed that the mistake in the printing is on our behalf.

29. CUSTOMER SUPPLIED INCORRECT ADDRESS

We are not responsible for delivery errors based on invalid or incorrect addresses supplied by the customer. We will reship the package with corrected address after the additional shipping fee has been paid for by the client.

30. Outsourcing

We can assign or outsource any portion of your job or service at anytime at our discrection.

31. printing & design samples

Your design or artwork may be used in design or printed samples by us at anytime. If you do not wish to have your design or artwork please notify us.

32. CREATIVE Services

Designs or artistic works produced by us is our property. You are required to obtain our permission prior to use of these works.

33. REFUSIAL OF SERVICE

We reserve the rights to refuse any service without disclosing a reason.

34. Delivery

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.